Q: I called the tech support number but nobody answered.

A: We are available to answer technical support calls M-F 8am-5pm Mountain time, excluding holidays. If you call during business hours and nobody answers, it is usually because all of the tech support personnel are busy with other calls. If this happens, please leave a message with your name and phone number and we will return your call.

Q: I sent an email to technical support but I haven't received a response.

A: We strive to respond to technical support email within 1 business day. If your question is of an advanced nature, it may take us longer to reply. We will acknowledge each inquiry and let you know if it will take longer than normal to answer your questions. It is also possible that your email was gobbled up by our junk email filter. Even with the junk email filter on a low setting, legimate emails are sometimes marked as SPAM. If we do not respond to your email in a timely manner or if you have any other concerns, please give us a call +1 801-691-5530.

Q: I encountered an error when trying to install GMS, SMS, or WMS.

A: The most common cause for installation errors is running the installation program without "Administrator" privileges. Also check that the installation directory is a valid location and that it isn't "read-only."

Q: I purchased GMS, SMS, or WMS. How do I enable the software?

A: The software can be enabled with a password or hardware lock. Passwords enable a single version of AHGW, GMS, SMS, or WMS on a single machine. Hardware locks enable a roaming license of the software. In order to enable the software with a hardware lock, the lock must be attached to the machine when running the software.

Q: My hardware lock doesn't work.

A: Please review the hardware lock installation guide. If this does not resolve the problem, please contact our technical support staff at support@aquaveo.com.

Q: Where can I get the latest build updates of XMS?

A: Visit the Aquaveo download page.