What is Maintenance?
Each software license purchase comes with one full year of maintenance included at no additional charge.
Software purchases are perpetual licenses that do not expire.
Maintenance gives you the latest updates and version releases that are available while your maintenance is current and gives you access to our technical support staff. Keeping your license current also allows you to add new components at any time.
How much does it cost?
For software purchases after the first year, annual maintenance is 15% of the current value of your license. If the price of the package or modules that you own currently sells for $1000, the annual maintenance cost would be $150 per year. You can lock in your maintenance amount by prepaying the current rate for as many years as you like saving any possible price increases that may occur in the future.
What is Premium Support?
Aquaveo offers premium support to help you get the most out of your software purchase. Premium support is hourly assistance from modeling experts offered in prepaid blocks of hours. This is provided by our modeling engineers who use our software daily for consulting projects rather than by our first line technical support staff. Add a few hours at the time of purchase and don't get stuck trying to get your model up and running!